FAQs

CONTACT QUESTIONS

Our Facebook page operates 24/7 365 days a year and this is where you should place all orders and Inquiries. We have a 100% response rate and usually replies instantly from 10am-7pm and 1-2hrs during off hours. If your message wasn’t attended to you may call our customer service representative.

Landline: (02) 544-6873
Globe: 0905 304 7629
Smart: 0920 898 9029

Feel free to browse our shop for more items:

SHOP: https://www.facebook.com/pg/kwancorporation/shop/?rid=534000300069508&rt=6

We can do meetups as early as tomorrow if you're based in Manila. We also have a shipping if you're based outside Metro Manila. Kindly let me know where you're located so I can arrange a schedule for you. It would be nice if you could kindly share your cell # and location so we can assist you better.

 

AVAILABILITY and PRICE LIST

All the items and their corresponding prices can be found via “SHOP NOW” button in our page.

SHOP NOW: https://www.facebook.com/pg/kwancorporation/shop/?rid=534000300069508&rt=6

If the item you are looking for is posted it means it is available.

We cannot sell you items that are not posted or accept any special order for a specific unit.

If it was recently sold out, we cannot give information about when will it be restocked.

We suggest that you subscribe to you SHOP NOW feed so you'll be updated every time we posts something.

 

OFFICE PICKUP/COD LOCATIONS and DOOR to DOOR DELIVERY

Our store is located at JEK Bldg, Ortigas Ave Ext, Brgy. Sto Nino Cainta, Rizal beside STI Colleges Cainta:  https://bit.ly/2FE4wjm

Cash On Delivery: Our Microsoft Laptop Specialists can now make a SAME DAY Door to Door deliveries within Metro Manila to perform a Live Demo, Function Test and will make sure that all specifications like CPU, RAM, GPU is exactly as advertised to ensure maximum comfort and convenience for valued customers like you.

If you're outside Metro Manila we can avail the fastest 1-Day door to door delivery via LBC and give you the tracking number within the day for real time updates.

 

PAYMENT OPTIONS

We accept Cash on Delivery (COD), Bank Deposits and Debit/Credit Card payments, Cash + Credit Card.

Installment options via Credit Card are done during COD and store pick ups (therefore the card holder must be present) and has a corresponding interest rate:

We'll swipe it straight/ one time payment with additional 5% on the top of purchase for bank charge and you may ask your credit card provider (BANK) to Convert your purchases in EASY installments.

DEBIT Cards: Straight Payment only (+5%)

Cash Installment via Home credit

 

PRODUCT SUPPORT

Important specifications and selling points are already provided in the description of the unit, but if you want to know more about the product date of release, features and dimensions please refer to its manufacturing site.

Technical support inquiries will be warmly accepted but we are by no means expert on a particular brand and can only give general advice based on our experience but the customer shall take these advise at their own risk.

Tutorials and How-to’s on using Windows and OSX cannot be provided by our chat or phone support but Microsoft and Apple have provided dedicated contact center to meet the customers needs.

For any technical specific question regarding the unit please call or email the manufacturer of the merchandise you are buying or bought for any technical support issues. Customers may get in touch with us to obtain manufacturer contact information if they are unable to find it. For product upgrade you may also refer to the manufacturers website but majority of the upgradable options is the memory and hard drive only, meaning the processor, motherboard, graphic card and screen is permanent.

 

PRODUCT WARRANTY

We have a dedicated team to check every units and needs to pass a strict quality compliance and accurate hardware tests and make sure every function and performance will be met prior to posting. However Kwan Corp. is not responsible for manufacturing defects and we have no control over them. We simply obtain merchandise from distributors and check them as much as we could. The same principle applies when you buy from a local store like within malls. That said, you could however expect the after sales support to be as hassle free as possible when you buy from us. Details about warranty is as follows:

PERSONAL WARRANTY:  If the unit is out of manufacturer warranty period we provide a 1 week stress-test period / replacement and service warranty just to make sure that we didn’t sell any defective products to our customers. We will honor the warranty if the unit is proven to be defective and was not caused by an accident or end users negligence. Hardware incompatibility and software issues like viruses, corrupted OS, miscued settings, forgotten or lost password will not be catered since manufacturer will also refuse such request because it is clearly caused by the user. Nonetheless we will help and provide assistance with you as much as we can since customers is also our partners.
If the unit is more than a month already and have encountered a problem that was identified to be irreparable by all means, you can still get in touch with us for support and we can provide service centers where you can bring and have your unit diagnosed.

If the unit is more than a month already and have an encountered a problem that was identified to be irreparable by all means, you can still get in touch with us for support and we can provide service centers where you can bring and have your unit diagnosed.

MANUFACTURERS WARRANTY: If the unit is within or comes with a manufacturer’s warranty, you can directly coordinate with the manufacturer’s authorised service center for diagnosis and service, you won’t have to pay anything. Then again, they will not honor accidents, user negligence, improper usage and end user induced issues like hardware incompatibility and software issues like viruses, corrupted OS, miscued settings, forgotten or lost password.

 

COMPATIBILITY QUESTIONS and GAMING

Can Kwan Corp. guarantee that the product I buy is guaranteed to work with my system?

No, we carry for hundreds of products and there are infinite numbers of combinations possible. Our techs and support staff are very experienced but there is just no way for anyone to make that guarantee unless that combination has been thoroughly tested and validated by the manufacturer. It is for this reason that Kwan Corp. reps are specifically forbidden to make promises of compatibility and refer all questions about compatibility to the manufacturer. We can however, offer general advise and "educated recommendation" based on experience and manufacturer specification or recommendation but the customer shall take these advise at their own risk.

Is it for Gaming? Is it equipped with a Graphic Card?

This is a tricky question because the answer is all yes, all laptops can run games and all laptops have graphic cards BUT acceptable gameplay differs from each other so here’s our advice:

1. Be educated, there are hundreds of graphics cards currently and knowing their ranking is beneficial for choosing the right unit. Usually top tier Graphic card comes with a price.

Reference : http://www.notebookcheck.net/Mobile...

2. Check the Game’s Requirements.

3. To see is to believe so we highly suggest to check the actual gameplay footage. Take note of the graphic card of the particular unit and search it in Youtube to see it in action.

 

 

RESERVATION POLICY

We only have a 12hr in advance reservation policy for our gadgets, as these items sell out fast. Let us know your order in advance or in the early morning of your date of purchase.